Booking Overview
Metrics
Episodes: 233
Frequency: Weekly
Rating: 5.0/5.0
Estimated listeners: 1,000 - 10,000
Gender skew: Neutral
Listener location: USA
YouTube: 594 subscribers
Instagram: 2.0k followers
Contact Information
Publicly listed emails
info@doingcxright.com
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Host
Stacy Sherman - Customer experience strategist, consultant, speaker, and founder of Doing CX Right, focused on helping organizations improve customer loyalty, employee engagement, and business performance.
Booking Intelligence
Booking Requirements
Recent Guest Discussions
Bill Price - Frictionless Organizations, Reducing Customer Pain Points, Journey Mapping, Repeat Contacts, Proactive Service Updates, And Customer Loyalty.
Jason Ten-Pow - Customer Retention Research, Emotional Customer Experiences, Customer Loyalty Metrics, Changing Buying Decisions, And Using Feedback To Identify At-risk Customers.
Jim Knight - Brand Culture, Employee Engagement, Hiring For Customer-facing Roles, Employee And Customer Satisfaction, And Creating Highly Loyal Brands.
Brian Solis - Human-centered Artificial Intelligence, Customer-journey Design, Automation, The Future Of Work, Soft Skills, Creativity, And Balancing Technology With Human Connection.
Greg Melia - CX Day, Customer Service Week, Customer Appreciation, Inclusion, Purpose-driven Organizations, Employee Engagement, And Practical Customer-experience Leadership.
Recent Topics
Episodes
233. How to Use New Research to Drive Massive Business Growth | Rick Parrish
October 13, 2026
Companies often focus on designing logical, frictionless transactions, but customers base their loyalty on emotion. This fundamental disconnect is driving customer loss. The latest data proves it, and this episode reveals exactly what to do to shift the trend at your workplace. Across the U.S., customer experience scores recently hit historic lows after four straight years of decline. While 2026 shows a marginal increase, only 26 percent of companies have actually made progress, with the vast...
232. 8 Proven Ways to Celebrate CX Day & Customer Service Week All Year, and Why They Boost Retention | Stacy Sherman
October 06, 2026
Did you know there's an international Customer Experience (CX) Day and Customer Service Week dedicated to celebrating the people who create great experiences? Many companies overlook them or treat them as simple gestures, but they can be powerful opportunities to unite teams, build loyalty, and strengthen company culture through meaningful, practical actions. In this episode of Doing CX Right®, Stacy Sherman shares 8 ways to turn these events into year-round habits that keep employees engaged...
231. Cybersecurity Warning: Phone Hacked In Front Of 1K People | John Sileo
September 29, 2026
John Sileo lost his entire net worth and software business after his partner stole his identity, a devastating betrayal that inspired the Hollywood movie Identity Thief. While I sat in an audience of 1,000 people, he accessed my phone in under three minutes, proving how quickly human psychology can be manipulated to bypass security defenses. When protection fails, or identity verification feels painful, people experience immediate anxiety, fear, and frustration. How clients feel during these ...
Similar Podcasts
Customer Service Academy · Low booking difficulty · 1,000 - 10,000 listeners
Frequently asked questions
How do I get in touch with Doing CX Right: Scaling Business Revenue & Winning Customer Hearts?
Doing CX Right: Scaling Business Revenue & Winning Customer Hearts is hosted by Stacy Sherman. Its publicly listed email is info@doingcxright.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.
What is the email for Doing CX Right: Scaling Business Revenue & Winning Customer Hearts?
The publicly listed email for Doing CX Right: Scaling Business Revenue & Winning Customer Hearts: info@doingcxright.com.
How many listeners does Doing CX Right: Scaling Business Revenue & Winning Customer Hearts have?
Podseeker estimates Doing CX Right: Scaling Business Revenue & Winning Customer Hearts reaches 1,000 to 10,000 listeners per episode. Only the publisher has exact numbers.
Who is an ideal guest for Doing CX Right: Scaling Business Revenue & Winning Customer Hearts?
Doing CX Right: Scaling Business Revenue & Winning Customer Hearts typically books industry leaders. Typical guest background: Established customer-experience practitioners, customer-service and loyalty experts, researchers, authors, speakers, workplace-culture specialists, and senior executives leading innovation, transformation, or customer-focused programs. Common among recent guests: Published books or substantial research on customer experience, customer service, loyalty, innovation, or workplace culture; Senior leadership roles at recognized companies or customer-experience organizations; Demonstrated experience implementing customer-centric strategies or technology transformations. Recent guests include Bill Price, Jason Ten-Pow, and Jim Knight.
How hard is it to get booked on Doing CX Right: Scaling Business Revenue & Winning Customer Hearts?
Medium. Guests usually need solid credentials in the topic and an idea that fits the show.
What topics does Doing CX Right: Scaling Business Revenue & Winning Customer Hearts cover?
Recent episodes cover Business, Customer Experience, Customer Loyalty, Customer Service, and Artificial Intelligence. Pitch an idea tied to one of these topics and mention a recent episode.
Publicly listed emails
info@doingcxright.com
Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.
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