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Insights Unlocked

Mike Mace, Rachel Blackburn, Jason Giles, Amrit Bhachu

Booking Overview

This is an interview series focused on UX research, customer experience, product strategy, marketing, and digital transformation, typically featuring senior practitioners, authors, strategists, and leaders from major companies. PR agencies could credibly pitch UX and CX executives, product and AI strategists, customer-research specialists, and authors with practical frameworks or measurable transformation case studies; booking difficulty is medium.

Metrics

Episodes: 251

Frequency: Weekly

Rating: 4.8/5.0

Estimated listeners: 100 - 1,000

Gender skew: Neutral

Listener location: USA

Instagram: 10.0k followers

Contact Information

Publicly listed emails

podcast@usertesting.com

Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.

Host

Mike Mace - UserTesting host covering AI, UX, product strategy, and customer-centered innovation.

Rachel Blackburn - UserTesting host covering user research, UX strategy, and human-centered product development.

Jason Giles - UserTesting host covering customer research, cultural context, and customer-centered business strategy.

Amrit Bhachu - UserTesting host covering UX research, business impact, and customer experience strategy.

Booking Intelligence

Booking Requirements

medium
Typical Credentials:  
Senior UX, CX, product, marketing, or customer-research leaders; established strategists; authors; and experts with experience applying customer-centered practices at recognized companies.
Required Achievements:  
Leadership of UX, CX, product, or research functions at major companies, Authorship of books or recognized professional frameworks, Demonstrated business results from customer research or digital transformation, Expertise in applying artificial intelligence to product, research, or customer experience work

Recent Guest Discussions

Greg Nudelman - AI Product Design, Customer Discovery, Strategic Problem Framing, Responsible AI, UX Leadership, And Rapid Validation.

Marc Majers - UX Strategy, Empathy, Continuous Testing, Synthetic Users, Communicating Business Value, And Human-centered Ai.

Chui Chui Tan - Cross-cultural Customer Research, Ai-assisted Research, Cultural Interpretation, International Research, And Global Growth.

Paul Humphrey - Strategic UX Research, Research Adoption, Business Outcomes, ROI, Stakeholder Relationships, And Ai-enabled Research.

Chase Keaton - Trust In Agentic AI, Human-centered Product Development, AI Workflows, Design Decision-making, And Customer Personalization.

Recent Topics

Ux Research, Customer Experience, Product Design, Marketing, Artificial Intelligence

Episodes

Here's the recent few episodes on
Insights Unlocked
:

What great product managers do differently in the age of AI

October 12, 2026

Episode web page: https://bit.ly/4hyuZBr Episode summary:  In this episode of Insights Unlocked, UserTesting’s Mike Mace talks with Julia Barham, product executive, longtime product leader and author of The Product Management Playbook, about what it takes to build products customers actually value—and how the role of product management is changing as AI accelerates the product development lifecycle. Julia argues that great product managers are ultimately managers of value: connecting ...

The hidden cost of letting AI think for your customers

October 05, 2026

Episode web page: https://bit.ly/4ddeZlN Episode summary In this episode of Insights Unlocked, Nathan Isaacs talks with media futurist and author Jack Myers about how leaders can embrace AI without outsourcing the distinctly human qualities that drive better decisions, stronger customer relationships, and meaningful experiences. Drawing from his book Your Third Brain, Jack explores how human intelligence and machine intelligence can work together to expand what people are capable of—not rep...

A New Name for What’s Next

September 29, 2026

Episode web page: https://bit.ly/4hjhw0g Episode summary In this special episode of Insights Unlocked, host Nathan Isaacs sits down with CEO Eric Johnson and Chief Marketing Officer Johann Wrede to introduce Auros, the new parent brand for UserTesting, and explore why the company is expanding its focus as AI reshapes how products and experiences are built. Eric and Johann explain why the UserTesting name no longer captured the full scope of the company’s ambitions. While UserTesting and Us...

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Frequently asked questions

Here's some frequently asked questions for
Insights Unlocked
:

How do I get in touch with Insights Unlocked?

Insights Unlocked is hosted by Mike Mace and Rachel Blackburn. Its publicly listed email is podcast@usertesting.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for Insights Unlocked?

The publicly listed email for Insights Unlocked: podcast@usertesting.com.

How many listeners does Insights Unlocked have?

Podseeker estimates Insights Unlocked reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for Insights Unlocked?

Insights Unlocked typically books industry leaders. Typical guest background: Senior UX, CX, product, marketing, or customer-research leaders; established strategists; authors; and experts with experience applying customer-centered practices at recognized companies. Common among recent guests: Leadership of UX, CX, product, or research functions at major companies; Authorship of books or recognized professional frameworks; Demonstrated business results from customer research or digital transformation. Recent guests include Greg Nudelman, Marc Majers, and Chui Chui Tan.

How hard is it to get booked on Insights Unlocked?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does Insights Unlocked cover?

Recent episodes cover Ux Research, Customer Experience, Product Design, Marketing, and Artificial Intelligence. Pitch an idea tied to one of these topics and mention a recent episode.

Publicly listed emails

podcast@usertesting.com

Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.

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