The Modern Customer Podcast

Publicly listed emails

blakemichellemorgan@gmail.com

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Smooth Sailing: Customer Experience on the High Seas with MSC Cruises' CXO

November 03, 2026

How does MSC Cruises use AI and 2.5 million guest comments a year to personalize the cruise experience for every traveler? This week on The Modern Customer Podcast, Julie Gregoire, Chief Customer Experience Officer at MSC Cruises, talks about customer experience strategy, AI-powered personalization, and turning guest feedback into growth. Julie joined MSC Cruises in 2022 as its first Chief Customer Experience Officer and oversees the end-to-end guest experience for MSC Cruises and Explora J...

Closing The Gap Between Marketing and CX with Katie Martell

October 27, 2026

When a brand's promises outrun its customer experience, trust is the first thing to break. Blake Morgan sits down with Katie Martell, a marketing strategist, speaker and self-described rabble-rouser whose insights have appeared in the BBC, Forbes and The Wall Street Journal. They explore why marketing and CX must work as one team, and how brands can stop making claims and start proving them. Tune in to learn how honesty and better customer experiences build lasting trust. Blake Morgan was ...

Mastering the Basics of CX, from Luxury Watches to Lighting

October 20, 2026

This week on The Modern Customer Podcast, Andrea Felixon, Director of Customer Connections at Quoizel, talks about mastering the basics of CX. For nearly a century, Quoizel has delivered beautifully crafted lighting built on quality, trust, and lasting relationships. You'll hear how Andrea's career has taken her through a variety of companies, from luxury retail to airports to hospitality, cable, healthcare, and now the home furnishings industry. You'll also learn how her passion for creati...

Doing CX Right: Scaling Business Revenue & Winning Customer Hearts · Medium booking difficulty · 1,000 - 10,000 listeners

The CX Cast · Medium booking difficulty · 1,000 - 10,000 listeners

Amazing Business Radio · Medium booking difficulty · 1,000 - 10,000 listeners

Simply CX · Medium booking difficulty · 100 - 1,000 listeners

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX · Medium booking difficulty · 1,000 - 10,000 listeners

How do I get in touch with The Modern Customer Podcast?

The Modern Customer Podcast is hosted by Blake Morgan. Its publicly listed email is blakemichellemorgan@gmail.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for The Modern Customer Podcast?

The publicly listed email for The Modern Customer Podcast: blakemichellemorgan@gmail.com.

How many listeners does The Modern Customer Podcast have?

Podseeker estimates The Modern Customer Podcast reaches 1,000 to 10,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for The Modern Customer Podcast?

The Modern Customer Podcast typically books industry leaders. Typical guest background: Senior customer experience, customer success, customer service, brand, marketing, or support executives who can share practical examples of improving customer journeys and organizational outcomes. Strong candidates typically represent established companies and have direct responsibility for large-scale experience transformation or AI adoption. Common among recent guests: Executive leadership at prominent global or Fortune 100 companies; Leading customer experience or customer success transformation at scale; Implementing artificial intelligence, customer insight, or service innovations with practical business impact. Recent guests include Rachael Zaluzec, Rob Giglio, and Andrew Dell.

How hard is it to get booked on The Modern Customer Podcast?

High. It mostly books established leaders in its field.

What topics does The Modern Customer Podcast cover?

Recent episodes cover Business, Customer Experience, Customer Service, Customer Success, and Artificial Intelligence. Pitch an idea tied to one of these topics and mention a recent episode.

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I host The Modern Customer Podcast. How do I correct this page?

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