The Modern Customer Podcast

Blake Morgan

blakemichellemorgan@gmail.com

For verified host and producer emails, sign up to view.

Booking Overview

Interview show focused on customer experience and customer-centric business practices, typically featuring executives, entrepreneurs, authors, and business experts. PR agencies could credibly pitch customer-experience leaders, digital-transformation executives, artificial-intelligence strategists, entrepreneurs, and authors with practical frameworks or proven business results; booking difficulty is medium.

Metrics

Episodes: 513

Frequency: Weekly

Rating: 4.9/5.0

Estimated listeners: 1k-10k

Gender skew: Unknown

Location: USA

YouTube: 14.9k subscribers

Instagram: 4.3k followers

Contact Information

blakemichellemorgan@gmail.com

For verified host and producer emails, sign up to view.

Host

Blake Morgan - Customer experience futurist, keynote speaker, founder of CXO House, and bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership.

Booking Intelligence

Booking Requirements

medium
Typical Credentials:  
Senior business executives, customer-experience leaders, entrepreneurs, authors, and recognized experts in business transformation or customer-focused strategy.
Required Achievements:  
Executive leadership at notable companies, Published business books, Entrepreneurial or business-building experience, Recognized expertise in customer experience, technology, or organizational change

Recent Guest Discussions

Pasquale DeMaio - Customer Engagement, Artificial Intelligence Strategy, Customer-service Automation, And The Role Of AI In Improving Employee And Customer Experiences.

Sharon Gai - Artificial Intelligence, Digital Transformation, Future-proofing Work, Human Value, And Organizational Change.

Rob Snyder - Customer Demand, Product-market Fit, Customer Needs, Business Growth, And The PULL Framework.

Recent Topics

Customer Experience, Customer Service, Leadership, Business Strategy, Digital Transformation

Episodes

Here's the recent few episodes on
The Modern Customer Podcast
:

How End-to-End Testing Builds Better AI Customer Experiences

July 28, 2026

AI readiness goes beyond testing the model. Even strong AI can fall short when it relies on outdated information, broken workflows, or poor handoffs between AI and human agents. This week on The Modern Customer Podcast, Seth Johnson, Chief Technology Officer at Cyara, shares what companies need to validate before scaling customer-facing AI. 🎧 Listen to the full episode to learn how end-to-end testing strengthens AI readiness and helps companies scale with confidence. This episode is sponsored...

How TIAA Is Using AI to Personalize the Future of Retirement

July 21, 2026

Personalization could transform the future of retirement planning. This week on The Modern Custome Podcast, Jessica Austin Barker, Chief Digital Officer and Client Experience Officer at TIAA, joins Blake Morgan to explore how AI could help people receive guidance that reflects their individual goals, circumstances, and changing paths to retirement. Jessica shares why personalization remains only half solved, how AI could reduce the effort required to explore financial scenarios, and what an A...

Deflection Is Dead: Why Customer Engagement Is the New Goal

July 14, 2026

What if getting rid of customers quickly is actually bad for business? That's the case Pasquale DeMaio, VP of Amazon Connect Customer, makes on this week's episode of The Modern Customer Podcast. His point: if your AI strategy is built around deflection, you're not saving money—you're handing customers straight to your competitors. We also dig into how deterministic and agentic AI work together, and why AI should make people's jobs better, not just shorter conversations. This episode is spons...

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