[Un]Churned – The No. 1 Podcast for Customer Retention

Josh Schachter

Booking Overview

This is an interview-led business show focused on customer retention, Customer Success, AI adoption, and scaling post-sales organizations, featuring operators from established technology companies. Credible pitches include CROs, VPs and senior directors in Customer Success, revenue operations, business systems, and AI transformation who can share specific implementation results; booking difficulty is medium.

Metrics

Episodes: 223

Frequency: Weekly

Rating: 5.0/5.0

Estimated listeners: 1k-10k

Gender skew: Unknown

Location: USA

Instagram: 4.5k followers

Contact Information

Publicly listed emails

info@gainsight.com

hello@gainsight.com

Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.

Host

Josh Schachter - Josh Schachter is SVP of Atlas at Gainsight and a Customer Success and retention leader focused on building stronger customer relationships.

Booking Intelligence

Booking Requirements

medium

Typical Credentials:

Senior operators in Customer Success, revenue, business systems, RevOps, or AI transformation at established SaaS and technology companies, with direct responsibility for scaling teams, improving retention, or implementing operational change.

Required Achievements:

Leading large Customer Success, revenue, or business systems organizations, Implementing AI, automation, or data-driven retention programs, Demonstrating measurable improvements in adoption, productivity, revenue, or churn prevention

Recent Guest Discussions

Garrett Marker - Scaling Revenue Teams, Ai-assisted Sales Enablement, Customer Lifecycle Strategy, AI Product Adoption, And Improving Net Revenue Retention.

Mark Vovsi - Building Customer Success Operations, AI Maturity, Customer Data, Automated Success Plans, Churn-risk Detection, And The Future Of CS Roles.

Simon Farthing - Testing AI Tools At Scale, Operationalizing AI, Build-versus-buy Decisions, Executive Accuracy Standards, Compensation Design, And Emerging Customer Success Roles.

Katy Bone - Transitioning Into Customer Success, Relationship-building, Customer Retention, Professional Differentiation, And Applying Advocacy Experience To Enterprise Customer Management.

Saumyo Mukherjee - Enterprise AI Adoption, Automation, Sales-to-services Handoffs, AI Governance, Token Costs, And Improving Productivity Across Go-to-market Teams.

Recent Topics

Customer Success, Customer Retention, Artificial Intelligence, Saas, Revenue Operations

Episodes

Here's the recent few episodes on

[Un]Churned – The No. 1 Podcast for Customer Retention

Owning Retention & Standardizing CS Across 17 Acquisitions ft. Rebecca Nerad (Advantive)

September 16, 2026

Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.Rebecca Nerad, VP of Customer Success at Advantive, owns retention across four lines of business built from 17 acquisitions in four years. She joins Josh to break down what post-merger integration looks like from the post-sales seat:sitting in on diligence before deals close, inheriting handshake contracts nobody documented, and owning the renewal number fo...

Stop Asking "Would You Renew?" Ask This Instead ft. Bob London

September 09, 2026

Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.Most CS and sales teams have been told to "be more strategic." Few have been shown how.Josh Schachter talks with customer discovery expert Bob London about what it actually takes to move a team above the line. Bob gets tactical fast: the inverted-pyramid structure that works for a 30-minute discovery call or a 5-minute QBR opener, the setup and board-level ...

80% of VP Roles Are Never Posted. Here's How to Find Them ft. Andy Mowat (Whispered)

September 02, 2026

Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.The best executive roles are never posted, so how do you find them? Andy Mowat, founder & CEO of Whispered and former exec at four unicorns, joins Josh Schachter to pull back the curtain on how senior go-to-market and CS leaders actually land their next role. After navigating between operating roles and founding companies himself, Andy built Whispered s...

Publicly listed emails

info@gainsight.com

hello@gainsight.com

Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.

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