[Un]Churned – The No. 1 Podcast for Customer Retention

Josh Schachter

manali@update.ai

For verified host and producer emails, sign up to view.

Booking Overview

An interview-led business podcast focused on customer retention, Customer Success, and enterprise AI transformation, typically featuring senior executives with firsthand experience implementing major organizational or technology changes. Agencies could credibly pitch Chief Customer Officers, Customer Success executives, AI leaders, and enterprise transformation experts with specific results or practical frameworks; booking difficulty is high because recent guests hold prominent leadership roles at major technology and consulting companies.

Metrics

Episodes: 216

Frequency: Multiple_weekly

Rating: 5.0/5.0

Estimated listeners: 1k-10k

Gender skew: Unknown

Location: USA

Instagram: 4.5k followers

Contact Information

manali@update.ai

For verified host and producer emails, sign up to view.

Host

Josh Schachter - Senior executive at Gainsight focused on Atlas, customer relationships, retention, and Customer Success.

Booking Intelligence

Booking Requirements

high
Typical Credentials:  
Senior Customer Success, customer experience, AI, or transformation executives with direct responsibility for enterprise strategy, organizational redesign, technology adoption, or measurable customer outcomes.
Required Achievements:  
Leading enterprise AI transformation, Redesigning post-sales or customer success organizations, Delivering measurable improvements in implementation, documentation, productivity, or customer retention, Developing practical frameworks for enterprise technology adoption

Recent Guest Discussions

Matthew Kropp - Enterprise AI Adoption, Organizational Resistance, Ai-native Companies, Ai-driven Productivity, Middle Management, And The Future Of Consulting.

Ziv Peled - The Chief AI Officer Role, AI Workflow Transformation, Build-versus-buy Decisions, AI Costs, Customer Expansion, ROI Measurement, And AI Security.

Jason Goldsmith - Ai-driven Organizational Redesign, Implementation Efficiency, AI Strategy Roles, Customer Journey Transformation, And Enterprise AI Tooling.

Margo Martin - AI Transformation Across Implementation, Customer Success, And Support; Organizational Redesign; Customer Journey Automation; And Balancing Efficiency With Customer Stickiness.

Recent Topics

Customer Success, Customer Retention, Artificial Intelligence, Customer Experience, Saas

Episodes

Here's the recent few episodes on
[Un]Churned – The No. 1 Podcast for Customer Retention
:

How to Stand Out in a Crowded CS Hiring Market (Without a CS Background) ft. Katy Bone (Gainsight)

August 03, 2026

Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.She went from treating eating disorders to running a $5M enterprise book at the biggest name in Customer Success and she didn't take no for an answer. Katy Bone, Enterprise CSM at Gainsight joins Josh to share the bathroom-humor pitch email that got her noticed, why vulnerability beats polish on LinkedIn, and the nonprofit born from unimaginable loss th...

Vibe Coding Is a Bandaid on a Bandaid ft. Saumyo Mukherjee (Braze)

July 29, 2026

AI adoption feels chaotic right now. Saumyo Mukherjee calls it "good chaos."He's VP of Business Systems at Braze. 24-person team. Supports 2,000 employees. Sits between every GTM function using AI.This episode covers vibe coding sprawl. Duplicate automations. And a handoff automation that replaced 1.5 days of manual work.Plus his take on in-app intelligence, token budget and why tool-switching kills CSM productivity.Real tactics from inside a fast-scaling SaaS company.---Want th...

Why BCGx's Chief AI Officer thinks writing code by hand is a waste of time ft. Matthew Kropp (BCGx)

July 22, 2026

Most companies think they're ahead on AI. The data says otherwise. Even the most sophisticated firms are only about 5% of the way down the journey.In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Matthew Kropp, Managing Director, Senior Partner, and Chief AI Officer at BCG, who's advised roughly 400 companies' boards and executive teams on AI strategy since ChatGPT launched. They unpack why most AI adoption stalls out at "1,000 chatbots and no value," the real psychol...

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