The Chief Customer Officer Podcast

Publicly listed emails

jeff@customersuccess.io

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EP038: Software Is Free

October 22, 2026

Jeff just shipped an internal CS platform to his team at Junction, imposter syndrome and all. He and Jay unpack what it means when software is effectively free: CS teams prototyping features before product gets to them, ops becoming the AI team, and why every agent needs an interface that isn't a chat window.KEY TAKEAWAYSShip before it's perfect: Get the tool in people's hands. Broken things surfaced fast, and cross-functional ideas followed.Software is the new spreadsheet: Nobody is self-con...

EP037: Product Success: Turning What You Ship Into Money

October 15, 2026

Most product companies don't have a shipping problem. They have a problem turning what they ship into money. In this solo episode, Jay Nathan, CEO of Balboa, breaks down product success: the loop that connects building, launching, adopting, and renewing, and the 5-step method his team uses with 200+ clients.KEY TAKEAWAYSGoals aren't strategy: "Grow 30%" is a goal. Good strategy has a diagnosis, a guiding policy, and coherent actions.Name the real problem: Year-one churn usually means customer...

EP036: Your Company Doesn't Know Your Customers

October 08, 2026

Jeff is back from Junction's Portugal offsite with a reminder: most of your company knows far less about your customers than you think. Jay and Jeff dig into pushing customer insight into the business, why AI-built internal tools are now table stakes, and what Salesforce's reported $2B Listen Labs deal says about AI talking to customers.KEY TAKEAWAYSYour company doesn't know your customers: A half-day "who are our customers" session gave engineering a clearer view of how the product is actual...

SaaS Half Full · Medium booking difficulty · 100 - 1,000 listeners

Across the Funnel · Medium booking difficulty · 100 - 1,000 listeners

Breakthrough SaaS Growth · Medium booking difficulty · 100 - 1,000 listeners

Growth Elevated Leadership Podcast · Medium booking difficulty · 100 - 1,000 listeners

The Modern Customer Podcast · High booking difficulty · 1,000 - 10,000 listeners

How do I get in touch with The Chief Customer Officer Podcast?

The Chief Customer Officer Podcast is hosted by Jay Nathan and Jeff Breunsbach. Its publicly listed email is jeff@customersuccess.io. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for The Chief Customer Officer Podcast?

The publicly listed email for The Chief Customer Officer Podcast: jeff@customersuccess.io.

How many listeners does The Chief Customer Officer Podcast have?

Podseeker estimates The Chief Customer Officer Podcast reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for The Chief Customer Officer Podcast?

The Chief Customer Officer Podcast typically books industry leaders. Typical guest background: Senior customer success or AI executives with direct responsibility for organizational strategy and practical enterprise implementation experience. Common among recent guests: Leadership of customer success and AI strategy at a major technology company; Experience implementing AI across go-to-market teams. Recent guests include Ziv Peled.

How hard is it to get booked on The Chief Customer Officer Podcast?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does The Chief Customer Officer Podcast cover?

Recent episodes cover Business, Customer Success, Artificial Intelligence, Customer Retention, and Saas. Pitch an idea tied to one of these topics and mention a recent episode.

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