The Fast Leader Show | Strategy Execution & Systems Design

Jim Rembach

Publicly listed emails

jim@influencetoaction.com

jim@fastleader.net

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Booking Overview

This show focuses on building Customer Experience leadership capability through practical, immediately usable leadership skills. It’s a strong fit for PR pitches from CX and contact-center leaders who can share measurable approaches to employee engagement, strategy, and execution. Expect guest-friendly conversations that blend leadership development with operational outcomes.

Metrics

Episodes: 278

Frequency: Irregular

Rating: 5.0/5.0

Estimated listeners: 1k-10k

Gender skew: Neutral

Location: USA

YouTube: 233 subscribers

Contact Information

Publicly listed emails

jim@influencetoaction.com

jim@fastleader.net

Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.

Host

Jim Rembach - President of Call Center Coach. Hosts the Fast Leader Show, guiding leaders on customer experience leadership skills—covering customer experience strategy, employee engagement, and leadership devel...

Booking Intelligence

Booking Requirements

medium

Typical Credentials:

Experienced leaders or recognized experts in customer experience/contact center operations and people leadership; alternatively, leadership thought leaders with credibility in performance, mindset, neuroscience/psychology, and workplace effectiveness.

Required Achievements:

Leading CX/contact-center or customer operations with measurable outcomes, Published thought leadership (books, articles, frameworks) on leadership/performance/mindset, Executive or senior leadership experience across healthcare or multi-country remote operations, Public speaking or coaching background (leadership development)

Recent Guest Discussions

Jason Mercer-Pottinger - Remote Contact Center Engagement, Maintaining Manager Effectiveness Under AI Adoption Pressure, Avoiding Execution Drift And Uncalibrated AI Implementation

Kyle Austin Young - Hidden Math Behind Success, How Confidence And Goal-setting Probabilities Shape Outcomes, Risk And Decision-making

Dina Denham Smith - Creative Leaders Mindset, Emotional Intelligence, Rest And Mindfulness, Buffer Zones, Fallibility And Sincere Apologies, Growth Mindset And Productivity Through Subtraction

Recent Topics

Customer-experience, Leadership, Contact-center, Employee-engagement, Remote-work

Episodes

Here's the recent few episodes on

The Fast Leader Show | Strategy Execution & Systems Design

Manar Morales: Flexibility by Design, Not Default

August 05, 2026

Workplace flexibility is not a free-for-all. Done right, it is a designed system that wins for people and the business.Author Manar Morales (The Flexibility Paradigm) shows how to build holistic flexibility with guardrails, kill presenteeism myths, and cut proximity bias.What if FaceTime stopped counting as commitment? Hit play before your next hybrid decision locks in the wrong default.

Remote Contact Center Engagement: Beating the Industry by 11 Points and Crawling with AI

March 03, 2026

Artificial intelligence is crawling everywhere. Senior contact center leaders face intense pressure to accelerate AI adoption while being bombarded by marketing hype. But there is another way AI must "crawl."Jason Mercer-Pottinger, a healthcare executive leading a fully remote, multi-country operation, maintains manager effectiveness scores 11 points above the industry average. This episode listen how he plans to preserve performance under immense technological pressure. Listen as he details ...

Unlock Your Potential: A Numbers Game to Success

January 21, 2026

You work hard. You prepare. You commit. So why do outcomes still feel unpredictable?In this conversation, Kyle Austin Young reveals the hidden math behind success and why most people unknowingly enter goals with odds stacked against them. What happens when confidence is misleading? When effort is not the problem? When failure was statistically baked in from the start?This episode challenges how you think about goals, decisions, and risk and exposes the invisible factors quietly draining your ...

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