Episodes: 161
Frequency: Biweekly
Rating: 4.9/5.0
Estimated listeners: 1k-10k
Gender skew: Unknown
Location: USA
Instagram: 896 followers
Publicly listed emails
matt.lyles@gmail.com
matt@mattlyles.com
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Matt Lyles - Customer experience expert and keynote speaker who helps organizations simplify customer and employee experiences, remove friction, improve clarity, and build loyalty.
Nate Brown - Servant Challenger Leadership, Psychological Safety, Creative Tension, Organizational Change, And Customer-centric Leadership.
Kevin Perlmutter - Emotional Customer Motivations, Behavioral Insight, Brand Strategy, Customer Loyalty, And Understanding Customer Needs.
Joe Pine - The Transformation Economy, Customer Aspirations, Transformative Experiences, Personalization, And Helping Customers And Employees Flourish.
Barb Betts - Building Professional And Customer Relationships, Trust, Referrals, Vulnerability, And Relationship Management.
Jim Karrh - Customer-focused Messaging, Brand Communication, Sales Enablement, Employee Brand Ambassadors, And Trust.
How to Lead People Through Change And Not Leave Them Behind | Nate Brown
September 16, 2026
Register to attend the 2026 CX Day Celebration in-person or virtually.In this SIMPLE brand episode, I talk with CX leader and CX Accelerator co-founder Nate Brown about his concept of Servant Challenger Leadership - combining the service, humility, and trust-building of servant leadership with the courage to challenge old systems, assumptions, and ways of working.We explore how CX leaders can create psychological safety without creating complacency and create an environment where people can c...
You Don't Know Your Customers as Well as You Think | Kevin Perlmutter
September 02, 2026
In this episode, I sit down with brand strategist and behavioral science expert Kevin Perlmutter, founder of Limbic Brand Evolution and author of Brand Desire, to explore how understanding your customers' emotional motivations can change the way you attract and retain them.Kevin explains why traditional brand strategy often leaves out one important person - the customer. We explore why asking “What do we want our customers to feel?” is the wrong question, what brands can learn by actually tal...
Your Customers Need More Than a Great Experience | Joe Pine
August 19, 2026
In this episode, I sit down with Joe Pine, co-author of the book The Experience Economy and author of The Transformation Economy, to explore why even a great customer experience may no longer be enough.We explore what it means to move from creating experiences to guiding transformations, how to understand your customers' aspirations, and what brands can do to intentionally help customers become who they want to become.What You’ll LearnWhy memorable customer experiences are no longer enough—an...
Publicly listed emails
matt.lyles@gmail.com
matt@mattlyles.com
Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.
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