kmoore@carwash.org
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Booking Overview
Metrics
Episodes: 324
Frequency: Irregular
Rating: 4.9/5.0
Estimated listeners: 1k-10k
Gender skew: Male
Location: USA
Instagram: 5.1k followers
Contact Information
kmoore@carwash.org
For verified host and producer emails, sign up to view.
Host
James Risley - Host of the International Carwash Association (ICA) podcast segment “Car Wash Exchange.” The episode format positions him as an industry interviewer focused on applied research, customer behavior, ...
Kendra Johnson - Host of ICA’s car wash show content (e.g., “Car Wash Connections” episodes). She leads interviews centered on growth strategies such as loyalty/membership programs, SMS marketing, and operational b...
Booking Intelligence
Booking Requirements
Recent Guest Discussions
Dee Ann Turner - Organizational Culture, Hiring For Character, Leadership Practices, And Translating Hospitality Principles To Service Teams.
Bob Klein - Pulse Custom Intelligence Methodology And Interpretation Of Branded Chemistry Research For Revenue/loyalty Implications.
Laura Moriarty - How Branded Chemistry Influences Customer Behavior And Results From A Custom Research Study.
Jenny Beadle - Operator And Customer Experience Considerations, Loyalty Program Execution, And Connecting Loyalty To SMS Marketing For Compliance And Performance.
Josh Taylor - Loyalty Program Strategy And Using Sms-connected Systems To Drive Repeat Visits And Trackable Customer Behavior.
Recent Topics
Episodes
Car Wash Exchange – Dee Ann Turner
April 24, 2026
On this episode of Car Wash Exchange, we’re joined by Dee Ann Turner, former Vice President of Talent at Chick-fil-A and a leading voice in organizational culture and people development.With more than three decades of experience helping shape one of the most recognized service cultures in business, Dee Ann brings a powerful perspective on what it really takes to build—and sustain—a high-performing team. She shares why most organizations overcomplicate culture, and how focusing on just three c...
Data That Pays: How Branded Chemistry Impacts Customer Behavior
April 17, 2026
We all know a clean, dry, shiny car isn’t enough anymore. In today’s competitive car wash landscape, the real question is—what makes a customer choose your wash, stay loyal, and spend more?In this episode of ICA’s Car Wash Exchange, we dive into new data that answers exactly that.Host James Risley is joined by Laura Moriarty, Creative Director at National Car Wash Solutions, and Bob Klein, Director of Research at ICA, to explore a custom Pulse Intelligence study on branded chemistry—featuring...
Champions Car Wash Exchange - Why Car Washes Need a Loyalty Program (and How to Run One Correctly)
April 01, 2026
In this episode of ICA’s Car Wash Connections, host Kendra Johnson sits down with sit down with Josh Taylor CMO of OptSpot and Jenny Beadle Marketing Specialist at Micrologic to talk about the opportunity most operators are missing - retail customers who come a few times a year—and then disappear.Together, they break down how a simple, well-executed loyalty program can transform those anonymous transactions into trackable, repeat behavior—and why connecting that program to SMS marketing is th...
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