
phil@popularit.net
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Episodes: 439
Frequency: Weekly
Rating: 4.9/5.0
Estimated listeners: 1k-10k
Gender skew: Male
Location: USA
phil@popularit.net
For verified host and producer emails, sign up to view.
Phil Howard - Phil Howard is the host of You've Been Heard, built as a vendor-neutral platform and advisory for IT leaders. The show positions him and the brand as anti-hype and pro-IT leader—focused on helping ...
Michael Baillargeon - AI Strategy As Operating Practice; Quality Management; Risk Of Public GPT Use; LLM Aggregators; Data Cleanup; Guardrails And ROI Sequence.
Jose' Young - Ground-up Technology And Learnings; Cloud Recovery And Resilience; Healthcare Technology Context; Stakeholder Buy-in; Avoiding “hammer/nail” IT Behavior.
Luis Oliveira - Cross-industry Learnings; IT Trust And Operations Alignment; Stakeholder Buy-in; Industry Realities; Sap/manufacturing Context; AI Rush.
Cody Aldinger - It’s Sales/credibility Challenge; Practical AI Governance; Copilot Rollout With Guardrails; Hallucination And Correctness; Pricing/governance Issues; Aligning AI To Listening First And Real Problems.
431- IT Is Your Revenue Protector w/ Kevin Neureuter
June 11, 2026
Kevin Neureuter, Jr. brings a supply-chain, public-sector, managed-services, and business-ownership perspective to IT leadership. In this episode, he talks with Michael Moore about moving from reactive support to proactive leadership, translating IT decisions into owner-level options, using frameworks like ITIL and ISO 20000 without getting buried in process, and building AI governance that creates guardrails instead of denial. Kevin also explains why the next 18 months will be messy for IT l...
431- IT Is Your Revenue Protector w/Kevin Neureuter
June 11, 2026
Kevin Neureuter, Jr., Director of IT at DiMarco Group, joins Michael Moore to explain why modern IT should be understood as revenue protection, not overhead.Kevin brings a supply-chain, public-sector, managed-services, and business-ownership perspective to IT leadership. The conversation covers moving from reactive support to proactive leadership, translating IT decisions into owner-level options, using frameworks like ITIL and ISO 20000 without getting buried in process, and building AI gove...
430- Stop Buying AI Projects Backwards w/Michael Baillargeon
June 09, 2026
Michael Baillargeon brings a telecom and contact-center lens to the AI strategy conversation. He argues that companies should stop treating AI like a SKU and start treating it like an operating practice. The episode covers practical quick wins in call recordings and quality management, the risk of public GPT use, the role of LLM aggregators, why data cleanup matters, and the five-part sequence IT leaders can use to move from AI pressure to measurable business outcomes: stakeholders, outcomes,...
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