The Michelle Pascoe Hospitality Podcast

Publicly listed emails

michelle@michellepascoe.com

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Where Should AI Stop in the Hospitality Guest Journey?

October 13, 2026

AI in hospitality should stop where the guest journey stops being predictable. Customer experience strategist James McIntyre tells Certified Speaking Professional Michelle Pascoe that AI belongs in the functional layer: wait times, routine requests and standard upsells. Service recovery, moments that matter like birthdays and anniversaries, and anything ambiguous must stay with a human. What happens to guest trust when your chatbot makes a promise your team can’t keep? DESCRIPTION In thi...

Expectation vs Experience: What's the Difference?

October 06, 2026

Customer experience beats customer expectation when a hospitality team understands the why behind great service, says Tracey Boeck, Executive Manager of Hospitality and Customer Experience at Maroochy RSL. Michelle Pascoe, Certified Speaking Professional, explores the exact systems, from hand-picked middle management to in-house market research, that get a 130-strong multigenerational team genuinely invested in the guest experience.What's the one thing about customer service that even great l...

Why Your Baby Boomers Aren't Going Anywhere, and Shouldn't

September 29, 2026

Baby boomers aren't universally heading for retirement in Australia's hospitality and club industry, and overlooking their experience is a leadership mistake, not a succession plan, says Michelle Pascoe, a Certified Speaking Professional with over 30 years' hospitality experience. Many senior team members stay for financial, social, and purpose-driven reasons, not ambition. So if your senior team members aren't clocking out for retirement, what are they actually still showing up for? In t...

200 Miles Before Breakfast · Low booking difficulty · 1,000 - 10,000 listeners

Customer Service Academy · Low booking difficulty · 1,000 - 10,000 listeners

How do I get in touch with The Michelle Pascoe Hospitality Podcast?

The Michelle Pascoe Hospitality Podcast is hosted by Michelle Pascoe. Its publicly listed email is michelle@michellepascoe.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for The Michelle Pascoe Hospitality Podcast?

The publicly listed email for The Michelle Pascoe Hospitality Podcast: michelle@michellepascoe.com.

How many listeners does The Michelle Pascoe Hospitality Podcast have?

Podseeker estimates The Michelle Pascoe Hospitality Podcast reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for The Michelle Pascoe Hospitality Podcast?

The Michelle Pascoe Hospitality Podcast typically books industry leaders. Typical guest background: Senior hospitality, club, venue, nonprofit, or community partnership professionals with direct experience leading teams, developing programs, improving guest or community outcomes, or addressing sector-wide challenges. Recent guests include Stacy Jane, Lucy Waterreus, and Don Tilley.

How hard is it to get booked on The Michelle Pascoe Hospitality Podcast?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does The Michelle Pascoe Hospitality Podcast cover?

Recent episodes cover Hospitality, Clubs, Leadership, Customer Service, and Succession. Pitch an idea tied to one of these topics and mention a recent episode.