Customer Service Academy

Publicly listed emails

tony@igniteyourservice.com

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198: Your Front Line Is Your Bottom Line With Robert Reitknecht

September 30, 2026

Saying "Great Work" Isn't Recognition What separates a truly memorable experience from one that simply checks the boxes? According to Robert Reitknecht, it has nothing to do with thread count, amenities, or the finishes on the wall — it has everything to do with how you make a guest feel in the moments that matter most. In this episode of Customer Service Academy, Tony Johnson sits down with Robert Reitknecht for a candid conversation about the gap between what leadership intends and what gue...

197: Halftime Is Over: Finish 2026 Strong

August 21, 2026

Half Time Is Over: Finish 2026 Strong Time is ticking away on 2026 and it might feel like you have just over 4 months left in the year, you really only have 3. The whistle blew on June 30th, and now is the time to take action if you want to impact what remains of 2026. Most leaders spend August telling themselves there's plenty of time, but November and December already belong to holidays, budget season, and year-end close. That leaves August, September, and October as the window where the wo...

196: Saying "Great Work" Isn't Recognition With Alex Grande

July 31, 2026

Saying "Great Work" Isn't Recognition "Great work." Two words, zero impact. Your team can tell the difference between recognition and reflex, and so can your turnover numbers. In this episode I sit down with Alex Grande, founder of Recognize, to talk about what actually moves the needle on employee experience. Alex brings a rare combination to this conversation - he's an entrepreneur building HR technology, but he came up through psychology with published research in unconscious bias and soci...

Scale Your Sales Podcast · Medium booking difficulty · 1,000 - 10,000 listeners

How do I get in touch with Customer Service Academy?

Customer Service Academy is hosted by Tony Johnson. Its publicly listed email is tony@igniteyourservice.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for Customer Service Academy?

The publicly listed email for Customer Service Academy: tony@igniteyourservice.com.

How many listeners does Customer Service Academy have?

Podseeker estimates Customer Service Academy reaches 1,000 to 10,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for Customer Service Academy?

Customer Service Academy typically books working professionals with real expertise. Typical guest background: Founders, executives, and senior leaders with practical experience in customer experience, hospitality, retail, employee engagement, workforce development, or business-community leadership. Common among recent guests: Founded or led a company, chamber of commerce, or customer-facing organization; Built or implemented employee-engagement or recognition programs; Held senior operational, hospitality, retail, or business-community leadership roles. Recent guests include Alex Grande and Amy Wiggins.

How hard is it to get booked on Customer Service Academy?

Low. A guest with relevant expertise and a clear angle for its audience has a realistic chance.

What topics does Customer Service Academy cover?

Recent episodes cover Business, Customer Experience, Hospitality, Employee Engagement, and Retail. Pitch an idea tied to one of these topics and mention a recent episode.