Customer Service Academy

Tony Johnson

tony@igniteyourservice.com

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Booking Overview

An interview-led business podcast focused on customer experience, hospitality, and service-driven growth, with occasional external interviews featuring senior leaders from business and community organizations. Credible pitches include hospitality executives, customer experience leaders, chamber or association CEOs, and service-operations experts; booking difficulty is likely low to medium for qualified professionals with practical leadership experience.

Metrics

Episodes: 100

Frequency: Biweekly

Rating: 4.8/5.0

Estimated listeners: 1k-10k

Gender skew: Neutral

Location: USA

Instagram: 240 followers

Contact Information

tony@igniteyourservice.com

For verified host and producer emails, sign up to view.

Host

Tony Johnson - Customer experience and hospitality consultant, keynote speaker, trainer, and author with leadership experience across higher education, restaurants, retail, travel, city government, chambers of co...

Booking Intelligence

Booking Requirements

low
Typical Credentials:  
Senior leaders of hospitality, customer experience, service-oriented businesses, chambers of commerce, and other organizations with practical expertise in customer relationships, team leadership, and business growth.
Required Achievements:  
Executive leadership of a business or community organization, Demonstrated impact on customer experience, service delivery, business development, or community growth

Recent Guest Discussions

Amy Wiggins - Customer Experience Through Relationships, Chamber-of-commerce Value, Business Collaboration, Talent Development, Career Pathways, Education, Infrastructure, Public Policy, And Long-term Business Growth.

Recent Topics

Customer Experience, Hospitality, Customer Service, Leadership, Sales

Episodes

Here's the recent few episodes on
Customer Service Academy
:

195: 250 Years of American Hospitality

July 02, 2026

Titans of Hospitality: What 250 Years of American Service Can Teach Us About What's Next America is about to turn 250, and the story of who we are as a country cannot be told without the story of how we serve. From the frontier to the drive through to the Apple Store, hospitality is one of the most American art forms we have. It is also one of the most misunderstood. On this Independence Day, let's celebrate the titans who created american hospitality. In this episode, I walk through the le...

194: The Value Paradox: Lessons in High-Stakes Hospitality

June 11, 2026

The Value Paradox: Why Guests Are Spending More and Forgiving Less Consumer sentiment is at an all-time low, yet people are still spending. The World Cup just kicked off on American soil. And right here in Polk County, Florida, a landmark healthcare partnership just opened its doors with a vision that every hospitality leader should study. In this episode, I unpacks the paradox reshaping restaurants, hotels, and every guest-facing business right now: guests are opening their wallets and the...

193: The Superpower of Bringing People Together With Amy Wiggins, Lakeland Chamber of Commerce

May 17, 2026

The Superpower of Bringing People Together With Amy Wiggins | Lakeland Chamber of Commerce As the President + CEO of the Lakeland Chamber of Commerce, Amy is dedicated to creating a climate where business can prosper. She and her team do this by advocating for pro-business policies and initiatives, connecting businesses to resources, and strengthening relationships. A native of Plant City, Amy graduated from Florida Southern College and was formerly the Executive Director at the Lakeland Symp...

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