Customer Service Academy

Tony Johnson

tony@igniteyourservice.com

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Booking Overview

Customer Service Academy helps leaders translate strong customer experience into measurable business and sales growth. With Tony Johnson interviewing CX and hospitality experts, the show focuses on practical, real-world service strategies that drive loyalty and performance.

Metrics

Episodes: 100

Frequency: Irregular

Rating: 4.8/5.0

Estimated listeners: 1k-10k

Gender skew: Female

Location: USA

Contact Information

tony@igniteyourservice.com

For verified host and producer emails, sign up to view.

Host

Tony Johnson - Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author. Tony has led large and diverse teams across restaurant, retail, and corporate spaces for decades, and speaks/coac...

Booking Intelligence

Booking Requirements

medium
Typical Credentials:  
CX/hospitality leaders, executive leaders (e.g., chamber of commerce, brand transformation), and people with practical experience improving service and customer engagement; often speakers/authors or leaders leading teams in service environments.
Required Achievements:  
Leadership roles tied to customer experience/service improvement, Experience across hospitality/retail/corporate service environments, Public speaking and/or thought leadership on customer experience and service strategy

Recent Guest Discussions

Amy Wiggins - Customer Experience Built On Relationships; How Chambers Create Value By Connecting Businesses/resources/leaders; Role Of Policy, Collaboration, Talent Development, Education, And Infrastructure In Long-term Business Growth

Nikki Barua - Leading In An AI World; “people Squared” (ai + Human Empathy/judgment); Leadership Shift Toward Context; Reducing Friction; Why Empathy And Human Judgment Matter As Technology Advances

Recent Topics

Customer Experience, Hospitality, Leadership, Sales Growth, Service

Episodes

Here's the recent few episodes on
Customer Service Academy
:

194: The Value Paradox: Lessons in High-Stakes Hospitality

June 11, 2026

The Value Paradox: Why Guests Are Spending More and Forgiving Less Consumer sentiment is at an all-time low, yet people are still spending. The World Cup just kicked off on American soil. And right here in Polk County, Florida, a landmark healthcare partnership just opened its doors with a vision that every hospitality leader should study. In this episode, I unpacks the paradox reshaping restaurants, hotels, and every guest-facing business right now: guests are opening their wallets and the...

193: The Superpower of Bringing People Together With Amy Wiggins, Lakeland Chamber of Commerce

May 17, 2026

The Superpower of Bringing People Together With Amy Wiggins | Lakeland Chamber of Commerce As the President + CEO of the Lakeland Chamber of Commerce, Amy is dedicated to creating a climate where business can prosper. She and her team do this by advocating for pro-business policies and initiatives, connecting businesses to resources, and strengthening relationships. A native of Plant City, Amy graduated from Florida Southern College and was formerly the Executive Director at the Lakeland Symp...

192: People Squared - Leading in an AI World With Nikki Barua

March 10, 2026

People Squared - Leading in an AI World With Nikki Barua For more than 25 years, Nikki Barua has helped global brands reinvent their culture, capabilities, and competitive edge.  In this episode, Nikki introduces the idea of "People Squared." Let AI do what machines do best, while humans double down on connection, empathy, and judgment. When leaders combine both, teams become exponentially more capable. We explore what leadership, customer experience, and human connection look like in a world...

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