The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Publicly listed emails

contact@beyondphilosophy.com

colin.shaw@beyondphilosophy.com

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The Missing Link in AI That's Quietly Destroying Your Customer Experience

October 10, 2026

Before his first trip to Japan, Colin asked his mobile provider's chatbot one simple question — and the confident answer it gave him could have cost him a small fortune. It's a two-minute story, and it cracks open something much bigger.  In this episode, Colin Shaw and Professor Ryan Hamilton dig into why so many AI rollouts quietly make the customer experience worse, not better. Colin is convinced we've seen this movie before. Ryan brings a framework to the table — and Colin tells him, on ai...

The AI Backlash Is Here — And It's Coming for Your Customer Experience

September 26, 2026

Colin asked his AI assistant one simple question — what time the film started — and it answered, confidently, wrong. A small thing. But it's the crack that reveals something much bigger. A backlash against AI is building: data-center protests, job fears, "AI slop" everywhere. In this episode, Colin Shaw and Professor Ryan Hamilton ask the question most leaders are missing — what happens when that backlash reaches your customer experience? The answer runs through a psychological trap called th...

Are You Making One Of The Most Expensive Mistakes In Customer Experience?

September 12, 2026

Colin Shaw and Professor Ryan Hamilton tackle the two processes that decide everything in customer experience: how memories get in, and how they get out. If you haven't heard Parts 1 and 2, start there — Colin and Ryan build on the "memories are structured like fishing nets" idea throughout. Here's the uncomfortable truth at the center of this episode: a customer's memory of your experience isn't a recording you can trust. It's reconstructed, emotional, and easy to distort — and most organiza...

How do I get in touch with The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth?

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth is hosted by Colin Shaw and Ryan Hamilton. Its publicly listed emails are contact@beyondphilosophy.com and colin.shaw@beyondphilosophy.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth?

The publicly listed emails for The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth: contact@beyondphilosophy.com and colin.shaw@beyondphilosophy.com.

How many listeners does The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth have?

Podseeker estimates The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth reaches 1,000 to 10,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth?

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth typically books industry leaders. Typical guest background: Senior executives and recognized experts in customer experience, customer operations, business strategy, artificial intelligence, consumer psychology, and organizational efficiency. Common among recent guests: Executive leadership at established technology or business-services companies; Development of customer-operations or artificial-intelligence products; Research or practical expertise in consumer behavior and customer experience. Recent guests include Dan O'Connell.

How hard is it to get booked on The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth cover?

Recent episodes cover Business, Customer Experience, Consumer Psychology, Customer Trust, and Customer Behavior. Pitch an idea tied to one of these topics and mention a recent episode.