The CX Pod

Publicly listed emails

cxpod@teletech.com

Looking for the right person? Join Podseeker to find direct host and producer contacts and manage your podcast outreach.

What happens when AI hears what surveys miss

September 30, 2026

Get a deep dive on TTEC CARES, an AI-powered quality intelligence framework that analyzes 100% of customer interactions in near real time instead of relying on the 2–5% of responses that traditional post-call surveys capture. Conversation generated by Google NotebookLM based on TTEC materials. Learn how natural language processing and advanced voice analytics measure three critical signals — resolution, effort, and sentiment — across every chat, text, and voice call without a human ever list...

How Bank of America balances CX with AI

September 04, 2026

Recorded live at Customer Contact Week earlier this summer, Cara Rosner of the Customer Strategist Journal sits down with Andrew Santoro of Bank of America to discuss how a regulated industry leader balances brand reputation with innovation. They explore AI's impact on agent roles, the human-in-the-loop philosophy, and how Bank of America's Erica virtual assistant creates seamless handoffs between AI and associates to deliver a more personalized client experience.

Get ready for the EU AI Act’s August updates

July 27, 2026

Most CX leaders think they know where AI lives in their contact center. They're wrong. It's tucked inside your QA platform. It's in your WFM tool. It arrived quietly with that last vendor upgrade nobody fully scoped. And all of it falls under new compliance requirements of the EU AI Act. August 2 marks the next step in the EU AI Act implementation. It’s a wake-up call for CX leaders to be compliant and set up their organizations for AI adoption at scale. In this excerpt of a recent Linke...

Simply CX · Medium booking difficulty · 100 - 1,000 listeners

The Insurgent Mindset · Low booking difficulty · 100 - 1,000 listeners

How do I get in touch with The CX Pod?

The CX Pod is hosted by Elizabeth Glagowski. Its publicly listed email is cxpod@teletech.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for The CX Pod?

The publicly listed email for The CX Pod: cxpod@teletech.com.

How many listeners does The CX Pod have?

Podseeker estimates The CX Pod reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for The CX Pod?

The CX Pod typically books industry leaders. Typical guest background: Customer-experience executives, contact-center leaders, product or analytics executives, AI implementation specialists, researchers, and compliance experts with practical enterprise experience. Common among recent guests: Led enterprise customer-experience or contact-center transformation initiatives; Developed or deployed artificial-intelligence solutions for customer service; Produced customer-contact research or operational insights. Recent guests include Andrew Santoro, Georgi Georgiev, and Amanda Panks.

How hard is it to get booked on The CX Pod?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does The CX Pod cover?

Recent episodes cover Business, Customer Experience, Artificial Intelligence, Contact Centers, and Customer Service. Pitch an idea tied to one of these topics and mention a recent episode.