Simply CX

Publicly listed emails

hello@cohostpodcasting.com

elmachado@microsoft.com

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Start With People, Not Technology: How Medicana Transformed Its Patient Experience

October 06, 2026

Nicole McKinley speaks with Nur Masoud, founder and CEO of Parlon, about transforming the patient feedback experience at Medicana, one of Turkey’s largest private healthcare providers.  They explore how a people-first platform brought scattered feedback into one intuitive system, used AI to prioritize roughly 2,000 daily responses, and made both urgent concerns and employee appreciation more visible.   You'll walk away with: • Why successful CX transformation beg...

AI, Trust, and the Human Touch: Redefining CX with Shep Hyken

September 22, 2026

Episode Summary: In this episode, Shep Hyken joins Nicole to break down why “average” customer experience is the biggest risk companies face today. From moments of magic to the power of consistency, Shep shares research-backed insights on how trust is built—and lost—in every interaction. Together, they explore how AI is reshaping CX while reinforcing the enduring importance of human connection.  You'll walk away with: • Why consistency—not over-the-top service—is the true ...

Reflections: Why the Future of CX is both Human + AI

July 28, 2026

In this reflective episode of Simply CX, Nicole and Tina unpack the biggest insights from the season—exploring how AI and human connection are not competing forces, but complementary ones redefining customer experience. Through real-world examples, they reveal how memorable moments, emotional intelligence, and emerging AI capabilities are reshaping what it means to serve customers in meaningful ways.  You'll walk away with: Why the future of CX depends on combining human empath...

Doing CX Right: Scaling Business Revenue & Winning Customer Hearts · Medium booking difficulty · 1,000 - 10,000 listeners

Branducation™ with Bill Harper · Medium booking difficulty · 100 - 1,000 listeners

How do I get in touch with Simply CX?

Simply CX is hosted by Nicole McKinley. Its publicly listed emails are hello@cohostpodcasting.com and elmachado@microsoft.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for Simply CX?

The publicly listed emails for Simply CX: hello@cohostpodcasting.com and elmachado@microsoft.com.

How many listeners does Simply CX have?

Podseeker estimates Simply CX reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for Simply CX?

Simply CX typically books industry leaders. Typical guest background: Established customer experience or customer insights expertise, often demonstrated through senior leadership, consulting, research, a recognized framework, or published work. Common among recent guests: Leadership roles at established companies; Published books or recognized expertise in customer experience; Development of practical frameworks or research. Recent guests include Nur Masoud, Shep Hyken, and Tom Wynter.

How hard is it to get booked on Simply CX?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does Simply CX cover?

Recent episodes cover Business, Customer Experience, Customer Service, Customer Loyalty, and Artificial Intelligence. Pitch an idea tied to one of these topics and mention a recent episode.