Retail Done Right

Jeff Fisher, Cristene Gonzalez-Wertz

Booking Overview

This is an interview-led retail strategy show focused on customer-centric retail, shopper behavior, brand experience, loyalty, and retail technology, with external guests including recognized authors, retail strategists, and senior technology executives. Credible pitches include retail executives, customer-experience specialists, brand strategists, retail technology leaders, and authors with practical retail expertise; booking difficulty is medium because guests generally need established industry authority or notable subject-matter credentials.

Metrics

Episodes: 40

Frequency: Irregular

Rating: 5.0/5.0

Estimated listeners: 100 - 1,000

Gender skew: Neutral

Listener location: USA

Instagram: 189 followers

Contact Information

Publicly listed emails

jeff@retaildoneright.net

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Host

Jeff Fisher - Retail and customer-experience commentator focused on customer-centric retail strategy and shopper behavior.

Cristene Gonzalez-Wertz - Retail and customer-experience commentator focused on customer-centric retail strategy and shopper behavior.

Booking Intelligence

Booking Requirements

medium

Typical Credentials:

Established retail or brand strategist, customer-experience expert, retail executive, retail technology leader, or author with practical expertise in customer-centric commerce.

Required Achievements:

Authored a recognized book on branding or retail, Held a senior leadership role in retail or retail technology, Built or advised notable retail, brand, loyalty, or customer-experience initiatives

Recent Guest Discussions

Mark Gardiner - How Trader Joe’s Built Durable Customer Loyalty And A Strong Brand Without Traditional Advertising Or A Conventional Loyalty Program.

Francisco Larrain - Retail Media Networks, Retail Advertising Infrastructure, Marketplace Technology, And The Use Of Artificial Intelligence To Optimize Retail Media Businesses.

Recent Topics

Business, Retail, Customer Experience, Brand Loyalty, Retail Technology

Episodes

Here's the recent few episodes on

Retail Done Right

S5 Ep3 | CRAFT with Chris DiTullio

October 07, 2026

If craft is having a heyday, and the numbers confirm it is, why did the store built to serve makers go bankrupt twice in one year? The craft store died, but the making didn’t. In fact, one of our featured voices in the opener notes that she mourns the loss - delivered by her unprompted. There really wasn't - and still isn’t - anything like it for some guests. We explore this with Chris DiTullio, former Chief Commercial Officer and interim CEO of Joann’s. We explore making, craft, grief ...

S5 Ep 2 | LOYALTY with Mark Gardiner

September 23, 2026

Episode 2 of Season 5 argues that Trader Joe’s built the most durable loyalty in American grocery retail by doing the opposite of what every retail loyalty playbook prescribes. Our thesis: they didn’t design a loyalty program. They designed a place that generates belonging. And belonging is what loyalty programs are trying to buy but cannot. Our special guest, Mark Gardiner, author of Build a Brand Like Trader Joe’s, joins us to share insights from the inside on how a brand this strong was bu...

S5 Ep 1 | DISCOVERY with Dr. Colin Ellard

September 09, 2026

Guests include Randi Howard, Tim Howard, and Tonya Welker Send us Fan MailRETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

Frequently asked questions

Here's some frequently asked questions for

Retail Done Right

How do I get in touch with Retail Done Right?

Retail Done Right is hosted by Jeff Fisher and Cristene Gonzalez-Wertz. Its publicly listed email is jeff@retaildoneright.net. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for Retail Done Right?

The publicly listed email for Retail Done Right: jeff@retaildoneright.net.

How many listeners does Retail Done Right have?

Podseeker estimates Retail Done Right reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for Retail Done Right?

Retail Done Right typically books industry leaders. Typical guest background: Established retail or brand strategist, customer-experience expert, retail executive, retail technology leader, or author with practical expertise in customer-centric commerce. Common among recent guests: Authored a recognized book on branding or retail; Held a senior leadership role in retail or retail technology; Built or advised notable retail, brand, loyalty, or customer-experience initiatives. Recent guests include Mark Gardiner and Francisco Larrain.

How hard is it to get booked on Retail Done Right?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does Retail Done Right cover?

Recent episodes cover Business, Retail, Customer Experience, Brand Loyalty, and Retail Technology. Pitch an idea tied to one of these topics and mention a recent episode.

Publicly listed emails

jeff@retaildoneright.net

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