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How This Hotel Group Is Winning (And What Others Can Learn)

July 14, 2026

Julie Kee, Director of Sales and Marketing at the Belize Collection, just revealed why her hotels are winning. It's not what you'd expect. The Belize Collection owns real estate. Spans jungle to reef to private island. Partners with local communities in ways that feel authentic because they are. And that's become their competitive advantage. But how do you actually turn that into a business model that works? That's the conversation worth watching. Visit thebelizecollection.com. Actabl, t...

Your Phone Is Your Room Key Now (And It Works)

July 13, 2026

Your guests are done waiting in line at check-in. Wallet key technology just made that line disappear. 🔑 Tap your phone to your room. It opens. That's it. No app. No Bluetooth. No waiting. Apple Wallet, Google Wallet, Apple Watch — NFC technology that actually works. 📱 The old digital keys had 2% adoption because they were clunky. This one? Glenn tested it at Harrah's Las Vegas and it was so smooth he's already demanding it everywhere. Caesars is rolling it out now. ⚡ Here's the mind-bende...

The Guest Canceled, So We Roasted My Travel Day

July 11, 2026

We had a guest cancel at the last minute, so Craig, Suzanne, and I opened drinks and talked about my absolute disaster of a travel day. I'm not giving away the whole thing, but yesterday involved delayed flights, a plane too hot to board, a jammed wheelchair, Atlanta airspace doing Atlanta airspace things, a sick flight attendant, a Popeyes dream that died quickly, a late-night LIRR miracle, and the crushing realization that I wasn't getting Taco Bell at the end of it. Suzanne somehow turned ...