Episodes: 65
Frequency: Monthly
Rating: 4.7/5.0
Estimated listeners: 1k-10k
Gender skew: Unknown
Location: USA
YouTube: 202.0k subscribers
Instagram: 85.0k followers
podcast@nngroup.com
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Laura Klein - UX professional, author, and podcast host known for her work on building better products and applying user experience practices in product development.
Christina Wodtke - Okrs, Team Rituals, Psychological Safety, Strategy, Vision, And Organizational Goals.
Eric Ries - Mission-driven Companies, Corporate Governance, Shareholder Primacy, Product Quality, And Organizational Values.
Erika Hall - Conversational Design, Language In Interfaces, Artificial Intelligence, Domain Expertise, Consulting, And User-centered Product Development.
Why Most Teams Get Goal-Setting Wrong (feat. Christina Wodtke) | EP 62
July 08, 2026
OKRs are a popular choice to communicate team goals… but most teams do them wrong. In this episode, Laura Klein talks with Christina Wodtke, author of Radical Focus, about what actually makes objectives and key results work: the weekly and quarterly rituals that keep goals alive, why psychological safety matters more than making perfect predictions, and how strategy and vision have to exist before you can even set an OKR in the first place.About Christina Wodtke: LinkedIn | Eleganthack (blog)...
Incorruptible: How Great Companies Stay Great with Eric Ries
May 26, 2026
Most UX practitioners have spent their careers fighting for the user — pushing back against dark patterns, advocating for quality, and insisting that making things better for people is also better for the business. Eric Ries would say that instinct is exactly right. And that it's not enough.In this episode, host Laura Klein talks with Eric Ries — New York Times Best Selling Author of The Lean Startup and founder of the Long Term Stock Exchange — about his new book, Incorruptible: Why Good...
60. Conversational Design and UI: Why Language Matters More Than Ever
April 29, 2026
What does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build?In this episode, host Laura Klein sits down with Erika Hall, author of Conversational Design and Just Enough Research, to re-visit a topic that's only gotten more relevant since her book came out in 2018. They dig into why language has always been an important part of any interface, what the cooperative principle of convers...
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