Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman

Stacy Sherman

info@doingcxright.com

For verified host and producer emails, sign up to view.

Booking Overview

This is a business interview podcast focused on customer experience, customer service, leadership, and the practical use of technology, with recurring external guests who are CX executives, service experts, and professional speakers. PR agencies could credibly pitch customer experience leaders, customer-service strategists, AI and customer-operations executives, and authors or speakers with actionable expertise; booking difficulty is medium because the show favors established practitioners rather than celebrity-level guests.

Metrics

Episodes: 223

Frequency: Weekly

Rating: 5.0/5.0

Estimated listeners: 1k-10k

Gender skew: Neutral

Location: USA

YouTube: 563 subscribers

Instagram: 2.0k followers

Contact Information

info@doingcxright.com

For verified host and producer emails, sign up to view.

Host

Stacy Sherman - Customer experience strategist and host focused on helping businesses improve customer loyalty, employee engagement, and business results.

Booking Intelligence

Booking Requirements

medium
Typical Credentials:  
Customer experience executives, customer-service leaders, AI and customer-operations experts, professional speakers, and business practitioners with directly applicable service or technology expertise.
Required Achievements:  
Senior leadership in customer experience, customer service, or business technology, Recognized expertise in artificial intelligence, customer operations, or service improvement, Professional speaking recognition or a substantial record of practical business results

Recent Guest Discussions

David Singer - Balancing Artificial Intelligence With Human Interactions, AI In Quality Management, Employee Empowerment, And Customer-service Leadership.

Laurie Guest - Preventing Service Fatigue, Improving Frontline Service, Simplifying Customer Processes, And Strengthening Customer Loyalty.

Deb Ashton - Using Artificial Intelligence Without Removing Human Judgment, Unified Customer Data, Trust, Automation, And Customer Retention.

Recent Topics

Customer Experience, Customer Service, Customer Success, Artificial Intelligence, Leadership

Episodes

Here's the recent few episodes on
Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman
:

223. Becoming an Unforgettable Customer-Centric Company (Replay) | Jeanne Bliss

August 04, 2026

What can you do to be an unforgettable company that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would "Make Mom Proud?" In this episode of Doing CX Right®, host Stacy Sherman talks with Jeanne Bliss about these topics, including the value of goal mapping versus journey mapping to be an unforgettable customer-centric company, workforce trends, and earning the right to customer-driven growth. What You Will Learn Build a goal ma...

222. AI Meets Human Touch: Redefining Customer Experience (Replay) | David Singer

July 28, 2026

Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and CX expert David Singer, Global VP at Verint, share answers to these questions, plus strategies for balancing advanced AI with genuine human interactions. AI and Customer Experience Topics Discussed: How technology can enhance...

221. Customer Service Fatigue: How To Prevent and Stop It (Replay) | Laurie Guest

July 21, 2026

Is "service fatigue" plaguing your teams and negatively impacting the customer experience? Do you need motivation and practical strategies to refresh and refuel your customer service approach? In this episode of Doing CX Right, host Stacy Sherman is joined by Speaker Hall of Famer Laurie Guest. Together, they unpack the concept of "service fatigue" and its damaging ripple effects across the customer journey. Discover Laurie's powerful principle of the "10 Cent Decision" and how to implement s...

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