Episodes: 553
Frequency: Multiple_weekly
Rating: 4.6/5.0
Estimated listeners: 1k-10k
Gender skew: Unknown
Location: USA
Publicly listed emails
info@leahhaslage.com
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Jim Marous - Banking and fintech influencer, Co-Publisher of The Financial Brand, and Owner and Publisher of the Digital Banking Report.
Satin Mirchandani - Using Customer Data And Lifecycle Marketing To Improve Retention, Cross-selling, Campaign Efficiency, And Financial-institution Growth.
Shikha Narula - Bank Of America's Rewards-program Redesign, Customer Primacy, Checking-account Growth, Digital Enrollment, Relationship Expansion, And Associate Education.
The Priorities for Banking as We Plan for 2027
September 29, 2026
Most banks and credit unions chase new deposits before growing the relationships they already have. Megan Pannier of Fiserv says onboarding has been an industry priority for 25 years, and a lot of institutions still aren't doing it well. Megan talks with banks and credit unions every day, and the theme she hears most as they plan for 2027 is deposit growth. With everyone fighting for the same deposits, she argues that acquisition, retention and relationship deepening have to work as one st...
Be There When Customers Need You Most
September 28, 2026
Read the research: https://finhealthnetwork.org/programs/financial-health-pulse Hear the podcast: https://youtu.be/VNylQkBCmBM?t=412 A customer of more than 20 years, rarely late on anything, took an unexpected medical hit, and his bank may never have noticed. He is one of an estimated 16.5 million American households that slid down a level of financial health in a single year, and banks and credit unions have their best chance to help before the first missed payment. The Financial Hea...
The Real AI Risk Facing Banks and Credit Unions
September 23, 2026
Download the 2026 Retail Banking Trends and Priorities report for free: https://www.digitalbankingreport.com/trends/2026-retail-banking-trends-and-priorities/?YouTubeIV50 This is the wrong moment for a bank or credit union to slow its AI deployment. Our own industry said so before any of this noise started. Public unease about artificial intelligence is high, and the people building the world's most advanced systems have started saying out loud that the pace needs to slow. Pew found th...
Publicly listed emails
info@leahhaslage.com
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