Bank Customer Experience

Publicly listed emails

trevorb@networldmediagroup.com

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Is it time to update your ATM host?

October 09, 2026

Financial institutions often rely on heavily outdated systems, especially when it comes to ATM hosts. By relying on legacy hosts, they may be unable to perform upgrades and failures can become more frequent and expensive.In this episode of the Bank Customer Experience podcast, KAL CEO Aravinda Korala joins host Bradley Cooper to explain the strategic importance of ATM host systems, the limitations of outdated infrastructure, the move toward "zero legacy" environments and why moderni...

Why old TCRs cost banks and credit unions

September 18, 2026

Teller Cash Recyclers began as simpler teller cash machines, helping tellers more quickly count and store cash. They then evolved into cash recyclers, able to manage multiple cash cassettes and recycle customer deposits for withdrawals. Over time, they seen further improvements such as larger capacity and vault features.At the same time, many banks chose to use older TCRs or even rebuy older models, which can cause costs on both the customer and employee experience side. Cook Solutions group ...

What's changed in man-in-the-middle attacks?

August 14, 2026

The era of the lone criminal targeting an ATM has ended. Now, organized criminals work together to figure out vulnerabilities and target ATMs. One of their primary techniques in 2026 is man-in-the-middle attacks, which intercept communications between the host and processor to send out fraudulent transactions.In today's episode of the Bank Customer Experience podcast, host Bradley Cooper spoke with Michael Strange, director of technology services, Cook Solutions Group, and Alyssa Luecke,...

PayCLT Payments Hub · Medium booking difficulty · 100 - 1,000 listeners

How do I get in touch with Bank Customer Experience?

Bank Customer Experience is hosted by Bradley Cooper. Its publicly listed email is trevorb@networldmediagroup.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for Bank Customer Experience?

The publicly listed email for Bank Customer Experience: trevorb@networldmediagroup.com.

How many listeners does Bank Customer Experience have?

Podseeker estimates Bank Customer Experience reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for Bank Customer Experience?

Bank Customer Experience typically books working professionals with real expertise. Typical guest background: Senior leaders and experienced specialists at banking technology, ATM, and financial services companies with practical expertise relevant to banks and credit unions. Common among recent guests: Leadership roles in banking technology or ATM services; Hands-on expertise in financial institution operations, security, or technology. Recent guests include Aravinda Korala, Scott Fieber, and Katilyn Bridgers-Petrie.

How hard is it to get booked on Bank Customer Experience?

Low. A guest with relevant expertise and a clear angle for its audience has a realistic chance.

What topics does Bank Customer Experience cover?

Recent episodes cover Finance, Banking, Atm Technology, Bank Operations, and Cybersecurity. Pitch an idea tied to one of these topics and mention a recent episode.