An Arm and a Leg

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How to Fight a Health Insurance Denial With a Little-Known Tool (from ProPublica’s "Paper Trail")

July 02, 2026

After her husband L was hospitalized for a severe mental health crisis, Teressa barely had a moment to breathe before the health insurance denials started coming in, burying their family in medical debt. But Teressa’s a fighter, and an organized one at that — ready to endure months of back and forth until she stumbled on a "secret door" to reversing her husband’s insurance denials: the external review.  In this episode of Paper Trail, a podcast from the investigative jo...

The Prescription Drug Playbook (Full Version)

June 11, 2026

While we’re busy working on some big projects this summer, we’re re-releasing some of our most ambitious and useful reporting to date.  Last year, we set out on a mission: Collect all the best advice about what to do when your prescription drugs cost more than you can afford.  Our listeners wrote to us about their experiences getting around this most demoralizing — and distinctly American — problem in order to get the medicine they need. Those responses allow...

The Chatbot Will See You Now: Big Tech In Therapy (from Organized Money)

May 21, 2026

One place you might assume is safe from prying ears is your therapy session.  But as more therapists struggle to negotiate with insurers, they’re turning to tech middlemen like BetterHelp and Headway that promise to take care of the insurance admin and match them with patients.  And these companies are sometimes recording and transcribing your sessions — and then turning around and sharing that data with social media companies and investors. And there are concerns that t...