Episodes: 42
Frequency: Every two weeks
Rating: 4.5/5.0
Estimated listeners: 100 - 1,000
Gender skew: Neutral
Listener location: USA
Instagram: 151 followers
Publicly listed emails
tim@outerbanksblue.com
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Tim Cafferty - A veteran of the vacation rental industry and a three-time president of the Vacation Rental Management Association.
Tiffany Edwards - A well-regarded vacation rental operator with extensive industry experience.
John DiJulius - Customer Service, Empathy, Personalization, AI And Automation, And Employee Training.
Jeremy Gall - AI And Automation In Vacation Rental Management, Data Analysis, And Guest Messaging.
Episode 42: The VRMA International Conference 2026 Report
October 12, 2026
In this episode, Tim Cafferty shares insights from the VRMA conference, discussing key trends, tools, and the importance of human connection in the vacation rental industry. The conversation highlights various attendee takeaways and emphasizes the role of AI and technology in enhancing hospitality.TakeawaysHuman connection is vitalAI should enhance, not replaceChapters00:00 Introduction and Conference Overview02:23 Key Trends and Tools from VRMA10:12 The Human Element in Hospitality14:00 Insi...
Episode 41: The Empathy Algorithm: Customer Service meets A.I. John DiJulius dishes on service.
September 28, 2026
This episode Tim and Tiffany interview the one and only John DiJulius. The award winning author, motivational speaker and expert on the customer service experience. Discover the impact of AI and automation on customer relationships, the customer service recession, the importance of soft skills, personalization, empathy, and the 'day in the life of the customer' approach for employee training. The conversation covers the importance of empathy and compassion in customer service, the concept of ...
Episode 40: Expectations. Setting them, Meeting them, Delivering on them!
September 14, 2026
The conversation delves into the intricacies of managing guest expectations, communication, promise delivery, and the overall guest experience in the hospitality industry. It emphasizes the importance of clear communication, accurate property descriptions, proactive management of guest expectations, and the significance of feedback and response management. The episode also previews the upcoming guest, John DiJulius, who will share insights on customer service and expectation management in the...
The Vacation Rental Key with T and T is hosted by Tim Cafferty and Tiffany Edwards. Its publicly listed email is tim@outerbanksblue.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.
The publicly listed email for The Vacation Rental Key with T and T: tim@outerbanksblue.com.
Podseeker estimates The Vacation Rental Key with T and T reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.
The Vacation Rental Key with T and T typically books working professionals with real expertise. Typical guest background: Practical expertise in vacation rental operations, property-management technology, hospitality, or customer service; relevant leadership or specialist experience is a good fit. Common among recent guests: Leadership or specialist experience in vacation rental management or hospitality; Expertise in relevant technology or customer-service practices; Published work or professional speaking experience in a related field. Recent guests include John DiJulius and Jeremy Gall.
Low. A guest with relevant expertise and a clear angle for its audience has a realistic chance.
Recent episodes cover Business, Hospitality, Vacation Rentals, Property Management, and Guest Experience. Pitch an idea tied to one of these topics and mention a recent episode.
Publicly listed emails
tim@outerbanksblue.com
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