Booking Overview
Metrics
Episodes: 37
Frequency: Irregular
Rating: 5.0/5.0
Estimated listeners: < 100
Listener location: USA
YouTube: 114 subscribers
Contact Information
Publicly listed emails
info@reputationsensei.com
c.snellgrove@digitalmedianation.com
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Host
Chris Snellgrove - Automotive customer-experience podcast host focused on dealership leadership, employee culture, sales and service operations, reputation, and customer testimonials.
Booking Intelligence
Booking Requirements
Recent Guest Discussions
Tim Hayden - Dealership Artificial Intelligence Readiness, Sensitive Customer And Vehicle Data, Data Integration, Machine Learning, Automated Outreach, Negative-feedback Recovery, And Connected-vehicle Data.
Katie Naughton - Women In Automotive Leadership, Dealership Ownership, Employee-first Culture, Leadership Development, Dealership Sales, And Navigating A Male-dominated Industry.
Jean Reitelbach - Dealership Marketing And Operations Alignment, Reputation Management, Customer Reviews, Conflict Resolution, Technology, Artificial Intelligence Tools, And Trust-based Team Culture.
Larry Feldman - Dealership Recruitment, Employee Training, Customer Experience, Sales And Fixed-operations Coordination, Video Testimonials, And Customer Engagement.
Recent Topics
Episodes
Standards in Retail: Elevating Experience from the Ground Up | Dimitrius Naylor
September 24, 2026
Dimitrius Naylor discusses entering the automotive industry by accident after leaving the Marine Corps and experiencing nearly two years of homelessness while working various jobs in Jacksonville, North Carolina, before being recruited from a restaurant into car sales in 2008. He credits early mentors for teaching sales, finance mastery, discipline, and leadership, describes setbacks getting stuck in finance, and outlines his path to sales manager, GSM over two stores with about 30 employees ...
Why Most Dealerships Aren't Ready for AI | Tim Hayden (Episode 39)
July 14, 2026
In this episode of the Sensei Playbook, host Chris talks with Tim Hayden of BrainTrust Partners about how AI is reshaping the car-buying and service experience and why dealerships must treat customer and vehicle data as highly sensitive "fuel" for the future. Hayden describes the disconnect between brand promises and the transactional reality customers often face, and argues that improving CX starts with dealership culture built on shared, integrated "sources of truth." He outlines a three-pa...
Rock 'n' Roll Leadership: A New Era in Automotive Management | Gregg Stegmann (Episode 38)
May 19, 2026
In this episode of The Sensei Playbook, host Chris interviews Greg Stegman, General Manager of Wharton Chevrolet, GMC and Ram Country in Wharton, Texas, about building dealership success through people-first leadership. Stegman shares how he entered the car business from restaurant work, rose quickly into sales and finance, and credits mentors and a personal "book" of lessons—reminders of what he vowed never to do as a future GM. He explains how authentic recognition, visibility, accessibilit...
Similar Podcasts
True Confessions of a Car Guy · Low booking difficulty · < 100 listeners
Frequently asked questions
How do I get in touch with The Sensei Playbook?
The Sensei Playbook is hosted by Chris Snellgrove. Its publicly listed emails are info@reputationsensei.com and c.snellgrove@digitalmedianation.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.
What is the email for The Sensei Playbook?
The publicly listed emails for The Sensei Playbook: info@reputationsensei.com and c.snellgrove@digitalmedianation.com.
How many listeners does The Sensei Playbook have?
Podseeker estimates The Sensei Playbook reaches fewer than 100 listeners per episode. Only the publisher has exact numbers.
Who is an ideal guest for The Sensei Playbook?
The Sensei Playbook typically books working professionals with real expertise. Typical guest background: Automotive dealership executives, dealer principals, experienced automotive consultants, customer-experience and marketing strategists, recruiting or training specialists, and leaders with firsthand expertise in dealership operations or culture. Common among recent guests: Leadership roles in automotive dealerships; Long-term automotive industry experience; Automotive consulting or advisory work. Recent guests include Tim Hayden, Katie Naughton, and Jean Reitelbach.
How hard is it to get booked on The Sensei Playbook?
Low. A guest with relevant expertise and a clear angle for its audience has a realistic chance.
What topics does The Sensei Playbook cover?
Recent episodes cover Dealerships, Customer Experience, Automotive, Leadership, and Employee Culture. Pitch an idea tied to one of these topics and mention a recent episode.
Publicly listed emails
info@reputationsensei.com
c.snellgrove@digitalmedianation.com
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