Onward, a Fundrise Production

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58: What we can learn from the first industry AI took over, with Paul Adams CPO of Fin (Intercom)

June 11, 2026

Days after ChatGPT launched, Intercom called it an “iPhone moment" and bet a $300 million ARR business that AI was the future of customer service. On this episode of Onward, Ben talks with Paul Adams, Chief Product Officer of Fin (formerly Intercom), about the pivot to AI customer service: why the decision was easier than you might think, why the culture change was brutal, and how the bet ended up strengthening the legacy business instead of killing it. Since Fundrise runs its own investor re...

57: This miracle pill could make dogs live longer, with Celine Halioua, Founder & CEO of Loyal

May 21, 2026

What if the biggest barrier to a longer life isn't science, but the economic incentives of corporations? In this episode of Onward, Ben sits down with Celine Halioua, founder and CEO of Loyal — the biotech company on track to earn the first-ever FDA approval for a drug whose only purpose is to extend lifespan. The catch: they're starting with dogs.Celine walks Ben through why the U.S. healthcare system is structurally incapable of building preventative medicine, why each dog-owner relationshi...

56: Will AI do your job? with Raza Habib, Member of Technical Staff at Anthropic

March 25, 2026

Raza Habib, Member of Technical Staff at Anthropic (creators of Claude and Claude Code) unpacks what “Artificial General Intelligence” even means, why the pace of AI progress still looks steep, and what that implies for jobs, companies, and public policy. Raza shares how his own “AGI probability” evolved from PhD-era skepticism to today’s conviction that we’re on a transformative trajectory. —For a deeper dive into these insights and more, be sure to listen to the full episode of the Onward p...