Episodes: 237
Frequency: Weekly
Rating: 4.8/5.0
Estimated listeners: 100 - 1,000
Gender skew: Neutral
Listener location: USA
Instagram: 6.3k followers
Publicly listed emails
sonia@soniaethompson.com
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Sonia Thompson - Inclusive growth and customer-experience strategist focused on brand strategy, customer journeys, messaging, cultural relevance, and sustainable growth.
Skip Wilson - Customer Acquisition Costs, Advertising Strategy, Targeting, Creative Relevance, And Customer Journeys That Convert.
236. 6 Types of Campaigns to Convert Customers General-Market Campaigns Miss
October 08, 2026
General-market marketing doesn't work equally well for all your ideal customers. So how can you improve your marketing strategy to reach and convert the customers your existing campaigns miss? In this episode of Frictionless Growth Lab, Sonia Thompson introduces the Six Jobs of Mosaic Content & Campaigns—a practical framework for creating marketing campaigns designed around the different communities within your customer base. Discover six types of content and campaigns that help brands prov...
235. Your Brand Values Are an Asset. Here’s How to Use Them Like One.
October 01, 2026
Brand values should do more than sound good on your website. They should help your team make better decisions, navigate competing priorities, and build a company culture that supports your customers and your business. In this episode, Sonia Thompson explores how to turn brand values into a practical business asset. Using the controversy surrounding Last Ditch Bar, along with lessons from Disney, Johnson & Johnson, Tory Burch, and her own customer experience, she breaks down what happens when...
234. Is Your Marketing Only Working for a Fraction of Your Ideal Customers? | Mosaic Marketing
September 24, 2026
Is your marketing working for all of your ideal customers—or only a fraction of them? Your customers aren’t one-size-fits-all. Their identities, experiences, preferences, priorities, decision-making questions, and even the societal programming they’ve received all influence how they experience your brand and respond to your marketing. That means the exact same marketing can build trust and drive conversions with one group of ideal customers while creating confusion, friction, or disconnecti...
Publicly listed emails
sonia@soniaethompson.com
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