Rev Cycle Unscripted

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#180 Nikki Harper (Live From DC)

September 15, 2026

Revenue cycle jobs are about to change faster than most teams are ready for. Nikki Harper breaks down what the future actually looks like, why the old "one person, one task" model is breaking, and how health systems can use AI without turning employees into collateral damage. For anyone wondering whether they need to learn AI, retrain their team, or prepare for a complete workforce shake-up, this conversation gets uncomfortably practical. Nikki makes the case for a more human-centered model o...

#179 Rudy Braccili (Live From DC)

September 01, 2026

The way you show up for other people may be the real measure of your life. Rudy shares a deeply personal shift sparked by grief, books, and near-death experience stories, while Ben and Tina unpack what it actually means to be present, empathetic, and human when life gets hard.The conversation starts with a deceptively simple question: how do you truly see the people around you? From there, Rudy opens up about a spiritual reawakening, the decision to stop feeding his mind with constant news, a...

#178 Jeff Means (Live From DC)

August 18, 2026

AI is already changing healthcare operations, but most teams are using it wrong. Jeff Means breaks down why the real opportunity is not automating judgment - it is automating the words, summaries, and review work that slow everything down. Jeff shares a practical, non-engineer explanation of LLMs, agents, and the limits of both, then shows how those tools can help healthcare leaders make better decisions without handing over the wheel. If you work in revenue cycle, patient management, utiliza...