The Customer Success Pro Podcast

Publicly listed emails

anika@thecustomersuccesspro.com

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Turning CSMs Into Commercial Operators: Why Kickoff Is the Best Training Moment of the Year

October 28, 2026

Book a workshop: https://bit.ly/4wEOJbDLate October is when Customer Success leaders lock next year's kickoff agenda and enablement budget, and most of that money is about to go on a motivational speaker and a roadmap readout. In this episode Anika Zubair argues that kickoff is the highest leverage training moment of the year, because it is the only day the whole team is in one room, the number is fresh, and nobody has territory fatigue yet. She breaks down what a commercial operator is v...

Verified Customer Outcomes with Tiina Kanninen

October 21, 2026

Book a workshop: https://bit.ly/4wEOJbDIn this episode, Tiina Kanninen, SVP of Global Customer Success at RELEX Solutions, shares insights on verified outcomes, value delivery, and how AI accelerates proving value to customers. Discover how her team builds trust, manages diverse stakeholders, and drives revenue growth through strategic customer success practices.Chapters:00:00 Introduction to Tiina Kanninen and RELEX02:19 Tiina's journey and team overview04:06 The concept of verified outc...

The Framework That Turns a CS Team into a Revenue Team

October 14, 2026

Book a workshop: https://bit.ly/4egTU9D⇩ open me! ⇩Anika Zubair discusses how customer success teams can truly become revenue-driving units by adopting the right operating frameworks, skills, and organizational changes. She emphasizes the importance of aligning team practices with revenue goals and provides practical steps to achieve this transformation.Chapters:00:00 Introduction: The disconnect in customer success and revenue02:17 The industry shift: Customer success as a revenue function04...

Breakthrough SaaS Growth · Medium booking difficulty · 100 - 1,000 listeners

The Modern Customer Podcast · High booking difficulty · 1,000 - 10,000 listeners

How do I get in touch with The Customer Success Pro Podcast?

The Customer Success Pro Podcast is hosted by Anika Zubair. Its publicly listed email is anika@thecustomersuccesspro.com. For guest bookings, the host or producer is usually the best person to reach. Podseeker helps you find direct host and producer contacts and pitch from your own inbox.

What is the email for The Customer Success Pro Podcast?

The publicly listed email for The Customer Success Pro Podcast: anika@thecustomersuccesspro.com.

How many listeners does The Customer Success Pro Podcast have?

Podseeker estimates The Customer Success Pro Podcast reaches 100 to 1,000 listeners per episode. Only the publisher has exact numbers.

Who is an ideal guest for The Customer Success Pro Podcast?

The Customer Success Pro Podcast typically books industry leaders. Typical guest background: Experienced customer success leaders and practitioners, particularly those with SaaS expertise and practical knowledge of team strategy, retention, revenue, or digital customer success. Common among recent guests: Senior customer success leadership at a software company; Experience building or scaling customer success programs; Practical expertise connecting customer outcomes with retention or revenue. Recent guests include Tiina Kanninen and Joe Di Grande.

How hard is it to get booked on The Customer Success Pro Podcast?

Medium. Guests usually need solid credentials in the topic and an idea that fits the show.

What topics does The Customer Success Pro Podcast cover?

Recent episodes cover Business, Customer Success, Saas, Customer Retention, and Customer Experience. Pitch an idea tied to one of these topics and mention a recent episode.

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