The Customer Success Pro Podcast

Two external guests (Cara Benecke and Chad Horenfeldt) provide deep-dive interviews on onboarding and strategic CS. This shows strong guest credentials and practical frameworks ideal for PR to secure thought-leadership placements and enterprise audiences; guest bookings can highlight customer success leadership and industry insights.

40 episodes, Weekly, 5.0 rating

<1k, Neutral, USA

anika@thecustomersuccesspro.com

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.Learn more at: thecustomersuccesspro.com

Anika Zubair

Business, Careers, Management, Marketing, Self-Improvement

Head of CS and Support (Workflex) or VP of CS (Siena AI) with senior CS leadership experience

Led onboarding program development, Improved onboarding metrics and retention, Implemented customer feedback loops, Author or top-level CS leader with measurable impact

Cara Benecke - Onboarding Program Creation, Customer Engagement, Feedback-driven Improvements, Chad Horenfeldt - Evolution Of CS, Strategic Conversations, Driving Business Outcomes

onboarding, customer success, adoption, business outcomes, leadership in CS, strategic CS, cross-functional collaboration, customer-centric culture, retention, customer experience