press@futurecommerce.com
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Episodes: 600
Frequency: Weekly
Rating: 4.9/5.0
Estimated listeners: 1k-10k
Gender skew: Neutral
Location: USA
YouTube: 4.4k subscribers
Instagram: 3.0k followers
press@futurecommerce.com
For verified host and producer emails, sign up to view.
Phillip Jackson - Co-host of a commerce-focused podcast examining ecommerce, retail, digital marketing, culture, and the future of commerce.
Brian Lange - Co-host of a commerce-focused podcast examining ecommerce, retail, digital marketing, culture, and the future of commerce.
Erica Chen - Brand Publishing, Serendipity, Creators, And The Relationship Between Media And Commerce.
Daisy Alioto - Taste-driven Publishing, Audience Development, And The Changing Relationship Between Media, Commerce, And Consumers.
Casey Lewis - The Convergence Of Editorial And Commerce, Publishing Products, And Maintaining A Distinct Point Of View.
Kelsey Capps - The Collapse Of The Traditional Marketing Funnel, Signal-triggered Automation, Product Data, Customer Intelligence, And Commerce Discovery Through Social Platforms And Artificial Intelligence.
Kelly Thacker - Customer Service As A Brand Storefront, Artificial-intelligence Agents, Human Escalation, Service Automation, And Agent-to-agent Commerce.
Content, Communities and the Future of Publishing
July 17, 2026
Ben Dietz convenes Casey Lewis (After School), Daisy Alioto (Dirt), and Erica Chen (Media Futures Group, WPP) on the collapse of the wall between editorial and commerce. Publishers are shipping perfume, brands are hiring writers, and the relationship forming in your inbox isn’t human-to-human anymore. What happens when the scenic route is quicker? When “wasted” time actually is the relationship? Your total addressable market now includes agents, and those agents are trained on the taste you ...
The Future of the Funnel
July 10, 2026
The funnel most marketers grew up on – see the ad, click, browse, add to cart, buy – did not gradually erode. It came apart almost overnight, as shoppers got comfortable discovering, deciding, and buying inside social feeds and LLMs, often in a single moment. Recorded live at K:LDN 2026 in London, this is the close-out conversation for the series, a step back to ask what actually replaces the funnel and what it demands of the brands trying to keep pace. Alicia Esposito of Future Commerce sits...
Service Is the New Storefront
July 09, 2026
"Service is the new storefront" has been a slogan for the better part of a decade, usually followed by a promise to turn a cost center into a profit center that never quite arrived. What changed is not the ambition. It is that the plumbing finally exists. Recorded live at K:LDN 2026 in London, this conversation is about what becomes possible when a brand can pull customer data from any channel and hand it, in real time, to a human or an AI agent. Phillip Jackson sits down with Kelly Thacker o...
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